Why you have trouble with our on-line form...
If you are trying to one of our on-line forms that require your e-mail address, but you did not receive the e-mail with the URL to proceed with the sign-up procedure, or you did not get led to the next page as you should, there are four possible errors you need to be sure that you cover:
The only situation where we possibly can do anything to help you is in the case of B - where you got an instant error message in your browser. If you did not, then the problem is exclusively on your end of the communication, and we can do nothing about it, other than explaining how things work.
However, for a short-term solution, you can get the subscription to "The Doggy Bone" by going here.
If you are not trying to subscribe to our newsletter but simply attempting to get an on-line form to work, then you can skip the explanations and go directly to what you can do about it.
Other subscription problems...
Now, if you got the confirmation letter OK and you already did submit your information through the form on one of those, and you now do not get the welcome letter right away, then there is another problem, but it is of similar nature. The only difference is that, this time, the mail is sent from an autoresponder at referralware.net - a different server than our web host. But the problems and the possible reasons are exactly the same...
We have never (since October 2000) had a situation where the welcome letter did not get sent, except when the subscriber's mail service provider refuses to accept mail from referralware.net. The autoresponder will check this before it accepts to include your e-mail address in our database. If your server refuses to communicate with the server, your e-mail address is not included in our database, and no welcome letter will ever be sent. In this case, it helps nothing if we try to add you manually - because your e-mail address will be instantly deleted in the database in the moment your server rejects mail that is sent to it.
Another scenario is that your mail server accepted receiving the mail - but deleted it instead of passing it on to you. A study done in May 2005 showed that this happens to about 16-22% of all legitimate e-mail online...
So much for "spam control"...
How your ISP censors your mail...
The way things work is this: You ISP subscribes to several "blacklist services" that accept complaints about spamming from anybody. When they receive a complaint (verified or justified don't matter...), they simply add the domain of the server to their list. They sell subscriptions to this list to ISPs. The ISP will then take referralware.net as a spammer because it is added to this list - and your ISP will then delete all mail to and from that server!!!!! They won't even notify you...
Now, when Referralware (our host) gets wind of this, they will immediately provide proof that they are not spamming - and, I know, if any of their other clients do, those clients lose their entire business instantly, so Referralware customers cannot do it for long - and they have no good reason to do it. But, with things working this way, the black lister penalizes ALL clients of Referralware when just ONE client is accused of spam.... In our eyes, it should be illegal to hold innocent people hostage like this, but, online, it isn't. It's anarchy.
Nevertheless, when the proof is provided, the "black lister" will most likely remove referralware.net from the list. But that does not mean that your ISP does it too.... In fact, it could be days or weeks before they decide to do so! In the meantime, all mail intended for you from referralware.net still gets deleted when it arrives at the server - before you ever get to know about it.
It is plain and pure censorship - a violation of your privacy.
And there is nothing we can do about it....It is actually stupid - because professional spammers are not that idiotic that they use the same server more than ONCE - they constantly rotate the identity of their server, so they don't get caught in this. The only people that get hurt are you and us, because we are not willing to pay the $2,000 per month it costs to use a rotating spam server for our newsletters, so we could be sure our e-mail would always reach you!
Your possible solutions
You have three options if you want to receive communications from us in lieu of this challenge:
Finally, a lot of people get caught in their own personal spam filters... If you fail to set up the sending e-mail address as one you want to accept mail from, then your own spam filter might just delete the mail.... you may or may not get a warning.
Another possibility is that your "spam cop" sends an e-mail back to the responder asking it to verify that it is a live person - which, of course, is impossible, because it isn't. We get those e-mail forwarded to our private e-mail addresses, and there is nothing we can do about that, because we cannot reply from the address the original mail was sent from...
You can prevent this from happening by adding the sender address of the appropriate newsletter to your own address book, and you have to do this prior to subscribing. The address
Sorry about this trouble - but we hope some of this will help you.
Novasol Judicare Inc.
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